At Chuckle Engine Spirit Company, we are committed to providing premium craft spirits, excellent customer service and enjoyable hands-on distillery experiences.  Customer satisfaction is extremely important to us and we aim to resolve any complaints, delivery issues, product concerns, or booking problems fairly, professionally and as quickly as possible.

As a small independent craft distillery, we value every customer and welcome feedback to help improve our products, distillery experiences and overall customer service.

Customer Complaints Procedure

If you have a complaint relating to a product order, craft spirit purchase, online order, delivery, refill pouch, distillery experience, event booking, or customer service issue, please contact us as soon as possible with full details.

We aim to acknowledge customer complaints within 5 working days and work towards a satisfactory resolution promptly and fairly.

Contact Details

David Hunter
Chuckle Engine Spirit Company
Email: ek@chuckle-engine.com
Telephone: 07879 247112

We encourage customers to contact us directly so we can quickly investigate and resolve any issues relating to orders, experiences, or products.

Refund Policy for Craft Spirits and Product Orders

If your order arrives damaged, faulty, missing, or incorrect, please contact Chuckle Engine Spirit Company within 7 days of delivery.

Depending on the circumstances, we may offer:

• A replacement product
• A full refund
• A partial refund
• Store credit or exchange

To help us process refund requests quickly, customers may be asked to provide photographs of damaged products, refill pouches, bottles, or packaging.

Due to food and drink safety regulations, we are generally unable to accept returns of opened alcohol products unless the item is faulty, damaged, or supplied incorrectly.

Customers may be responsible for return postage costs unless the product was faulty, damaged in transit, or dispatched incorrectly.

Refund Policy for Hands-On Distillery Experiences

Bookings for Hands-On Distillery Experiences, gin making experiences, rum experiences, and craft spirit events may be cancelled or rescheduled under the following terms:

• Cancellations made more than 14 days before the event date may qualify for a full refund or transfer to another available experience date.
• Cancellations made within 14 days of the booked experience may not be refundable, although we will always try to help where possible.
• Experience tickets and bookings may be transferred to another person if you are unable to attend.
• If Chuckle Engine Spirit Company needs to cancel, postpone, or reschedule an experience or event, customers will be offered an alternative booking date or a full refund.

Customer Support

Chuckle Engine Spirit Company is a small independent micro-distillery and we genuinely care about delivering high-quality products and memorable customer experiences.

If you experience any problems with an order, booking, delivery, or event, please contact us directly and we will always do our best to resolve matters quickly, fairly, and professionally.