Product Recall Policy

At Chuckle Engine Spirit Company, product quality, customer safety, and regulatory compliance are extremely important to us. We are committed to producing safe, high-quality craft spirits, including gin, vodka, rum, and refill pouch products.

Although we have strict quality control procedures in place, there may be rare occasions where a product recall becomes necessary due to safety concerns, contamination risks, packaging defects, labelling errors, or other issues that could affect customers or product quality.

This Product Recall Policy explains the process Chuckle Engine Spirit Company will follow in the event of a product recall.

Identification of a Potential Product Issue

A product recall may be initiated if we become aware of:

  • A food safety or contamination risk
  • Incorrect alcohol labelling or allergen information
  • Packaging faults or seal failures
  • Damaged or defective products
  • Regulatory compliance concerns
  • Customer complaints indicating a possible safety issue

Potential issues may be identified through internal quality checks, supplier notifications, customer feedback, or guidance from regulatory authorities.

Product Recall Procedure

If a product recall is required, Chuckle Engine Spirit Company will:

  1. Immediately investigate the issue and identify affected products or batches.
  2. Stop the sale and distribution of affected products where applicable.
  3. Contact customers, stockists, retailers, or event partners where possible using available order or contact information.
  4. Publish product recall information on our website and relevant communication channels if necessary.
  5. Provide clear instructions explaining:
    • Which products are affected
    • Batch numbers or production dates
    • The reason for the recall
    • What customers should do next
  6. Arrange appropriate corrective action, which may include:
    • Product return
    • Replacement product
    • Refund
    • Safe disposal guidance

Customer Support During a Recall

Customers who believe they may have purchased an affected product should stop using the item immediately and contact Chuckle Engine Spirit Company for assistance.

Contact Information

David Hunter
Chuckle Engine Spirit Company
Email: ek@chuckle-engine.com
Telephone: 07879 247112

We aim to respond to all recall enquiries as quickly as possible and provide clear guidance throughout the process.

Continuous Improvement

As an independent craft micro-distillery, Chuckle Engine Spirit Company is committed to maintaining high standards of product safety, traceability, and quality control. We regularly review our production, packaging, and supplier processes to help minimise risk and ensure customer confidence in our products.