Terms of Service

Chuckle Engine Spirit Company

Website: https://chuckle-engine.com
Effective date: 14 October 2026
Last updated: 14 October 2026

1. About These Terms

Welcome to Chuckle Engine Spirit Company (“Chuckle Engine”, “we”, “us” or “our”).

These Terms of Service govern your access to and use of our website at https://chuckle-engine.com (the “Website”), including purchases of our products, bookings for experiences and any other services we offer online.

By using our Website or placing an order, you agree to these Terms of Service, together with any applicable policies referred to in them. Please read them carefully before placing an order.

If you do not agree with these Terms, please do not use our Website.

These Terms should be read alongside our Privacy Policy, Cookie Policy, Shipping and Delivery Policy, and Returns and Refunds Policy, where applicable.

2. Who We Are

Chuckle Engine Spirit Company is a UK craft spirits business specialising in gin, rum, vodka, personalised spirits, gift sets and craft distilling experiences.

For the purposes of these Terms, our business details are:

• Business name: Chuckle Engine Spirit Company

• Trading name: Chuckle Engine Spirit Company

• Registered or business address: Newton Hurst Lane, Abbots Bromley, Staffordshire, WS15 3EL

• Company registration number: N/A

• VAT registration number: N/A

• Contact email: ek@chuckle-engine.com

• Website: https://chuckle-engine.com

Please ensure these details are completed accurately before publication.

3. Eligibility and Age Restrictions

Our alcoholic products are intended exclusively for adults aged 18 or over.

By purchasing alcoholic products through our Website, you confirm that:

• You are at least 18 years old.

• You are legally permitted to purchase and receive alcoholic products in your location.

• All information you provide during checkout is accurate and complete.

• You will not purchase alcoholic products on behalf of, or knowingly supply them to, anyone under the legal drinking age.

We reserve the right to request proof of age, conduct appropriate age verification and refuse or cancel an order where we reasonably believe that the purchaser or recipient is underage or that the sale would be unlawful.

Delivery personnel may request valid photographic identification and may refuse delivery if the recipient cannot establish that they are at least 18 years old.

We do not knowingly sell or supply alcohol to anyone under 18. Orders that cannot lawfully be fulfilled may be cancelled and refunded, subject to any lawful deductions for costs properly recoverable from the customer.

4. Our Products and Experiences

Our Website may offer products and services including:

• Gin, rum, vodka, whisky and other craft spirits.

• Gift sets and miniature spirit collections.

• Personalised or customised spirits.

• Craft distilling experiences, workshops and related events.

• Promotional products and other items made available from time to time.

We aim to ensure that product descriptions, images, prices and availability are accurate. However, images are illustrative and minor differences in packaging, presentation or appearance may occur.

Where a product includes personalised labelling or customisation, you are responsible for checking the information and spelling you submit before confirming your order.

We reserve the right to correct genuine errors, discontinue products or update product descriptions. Such changes will not affect an order we have already accepted unless a change is required by law or agreed with you.

Nothing in these Terms excludes your statutory rights where a product is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.

5. Orders and Contract Formation

When you place an order through our Website, you are making an offer to purchase the selected products or services.

After receiving your order, we may send an acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

A contract is formed when we accept your order, ordinarily by sending an order confirmation or dispatch confirmation, as applicable.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or listing error.

• We cannot verify essential delivery or age-related information.

• We reasonably suspect fraud or unlawful activity.

• We cannot deliver to the requested location.

• A payment has not been authorised or completed.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order, except where a different lawful arrangement has been agreed with you.

We will not charge you for products or services that we do not supply, except where a separate, lawful charge applies and has been clearly disclosed.

6. Prices and Payment

All prices will be displayed on the Website at the point of purchase. Unless expressly stated otherwise, prices are in pounds sterling (£).

Prices include applicable VAT where required by law. Any delivery charges, booking fees or other additional charges will be shown before you complete your purchase.

We reserve the right to change prices and promotions at any time. Price changes will not alter the agreed price of an order we have already accepted.

Payment must be made using the payment methods available at checkout. Payments may be processed securely by third-party payment providers and may be subject to their terms and privacy practices.

You must ensure that you are authorised to use the payment method provided.

If a payment is declined or reversed, we may suspend fulfilment of the relevant order until payment is successfully completed.

7. Delivery and Shipping

We aim to dispatch and deliver orders within the estimated timeframes stated on the Website or provided in your order confirmation.

Delivery times are estimates unless we have expressly agreed a specific delivery date. We will inform you if we become aware of a significant delay and will comply with your legal rights regarding delayed or undelivered orders.

You are responsible for providing an accurate and complete delivery address and suitable contact details.

Because we sell alcoholic products, deliveries may be subject to age verification, delivery restrictions and the availability of a suitable adult recipient.

If delivery fails because the address is incorrect, nobody eligible is available to receive the order, or age verification cannot be completed, we may arrange redelivery or return of the parcel. Any additional charges must be reasonable, disclosed where practicable and legally recoverable.

Risk in physical goods passes to you when you, or a person you have nominated other than the carrier, take physical possession of them. Where you independently appoint a carrier not offered by us, different rules may apply as permitted by law.

Nothing in this section limits your statutory rights in relation to late delivery, non-delivery or goods damaged in transit.

8. Returns, Refunds and Cancellations

We want you to be satisfied with your purchase. Our returns and cancellation arrangements depend on the type of product or service purchased and the circumstances involved.

8.1 Faulty, damaged or incorrect products

If your order arrives damaged, faulty, incomplete or materially different from its description, please contact us as soon as reasonably possible at [Insert customer service email].

Please include your order number and, where helpful, photographs of the issue.

We will assess the issue and provide the remedy required by applicable law, which may include a replacement, repair where appropriate, refund or other remedy.

You retain all statutory rights under applicable UK consumer law.

8.2 Change-of-mind returns

For eligible online purchases, consumers may have a statutory right to cancel within 14 days of receiving their goods, followed by a further 14 days to return them after notifying us of cancellation.

Exceptions may apply, including to goods made to the consumer's specifications or clearly personalised goods, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

These exceptions apply only where the relevant legal conditions are satisfied. Alcoholic products are not automatically excluded from cancellation rights simply because they contain alcohol.

Where a statutory cancellation right applies, we will provide the refunds and follow the procedures required by law, including any applicable rules about standard delivery costs and deductions for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

To exercise a cancellation right, contact us at ek@chuckle-engine.com, clearly identifying your order and your decision to cancel.

8.3 Personalised products

Personalised spirits and other customised products may be excluded from change-of-mind cancellation rights where they qualify as goods made to your specifications or clearly personalised under applicable law.

This does not remove your rights if a personalised product is faulty, damaged or not made in accordance with the agreed specifications.

8.4 Craft distilling experiences and event bookings

Booking conditions, event dates, availability and any special requirements will be stated on the relevant product or booking page.

If you wish to cancel or reschedule an experience, please contact us as soon as possible at ek@chuckle-engine.com.

Cancellation rights and refund eligibility may depend on the nature of the service, the date of the event, the booking conditions and applicable law. Certain leisure services booked for a specific date or period may be exempt from the usual 14-day distance-contract cancellation right. Whether that exception applies depends on the particular booking.

We will clearly communicate any applicable cancellation charges and restrictions before you complete your booking.

If we cancel an experience, we will notify affected customers and provide an appropriate refund or other remedy in accordance with the booking terms and applicable law.

We may need to change an experience because of safety concerns, operational issues, staff availability or circumstances beyond our reasonable control. Where a change materially affects your booking, we will explain the available options.

8.5 How refunds are processed

Approved refunds will ordinarily be returned to the original payment method unless another arrangement is agreed or required by law.

Refund processing times may depend on your payment provider or bank.

Nothing in these Terms is intended to restrict any cancellation, refund or other remedy that you are entitled to under applicable law.

9. Responsible Consumption of Alcohol

Chuckle Engine Spirit Company encourages responsible and lawful alcohol consumption.

Our products are intended for adults aged 18 or over. Alcohol should be consumed responsibly and in moderation.

You should not drink alcohol if you are advised not to do so for medical or other safety reasons. Never drink and drive, and do not supply alcohol to minors.

Any serving suggestions, cocktail recipes or product descriptions on our Website are provided for general information and enjoyment. They are not medical advice or a recommendation to consume alcohol in any particular quantity.

You are responsible for complying with the laws governing the possession, purchase, importation and consumption of alcohol in your location.

10. Craft Distilling Experiences and Safety

Participation in a craft distilling experience or workshop may involve equipment, hot surfaces, glassware, ingredients, alcohol and other potential hazards.

You agree to:

• Follow all reasonable safety instructions provided by our staff.

• Comply with venue rules and applicable laws.

• Provide accurate information about any requirements relevant to your safe participation.

• Behave respectfully towards staff and other participants.

• Avoid attending or participating while intoxicated or otherwise unfit to do so safely.

We may refuse participation or remove a participant from an experience where reasonably necessary to protect the health, safety or wellbeing of that participant or others.

Where participation is refused for safety reasons, any refund or credit will be determined in accordance with the applicable booking terms and law.

Any liability arising from an injury, loss or damage will be assessed under applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

11. Gift Cards, Promotions and Discount Codes

From time to time, we may offer promotional discounts, gift cards or special offers.

Unless expressly stated otherwise, promotional codes:

• Must be used in accordance with the conditions stated when offered.

• Cannot be exchanged for cash.

• May be restricted to specified products, customers or periods.

• Cannot be combined with other offers unless expressly permitted.

We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to any existing contractual rights and applicable law.

Any expiry dates, redemption restrictions and other material conditions for gift cards or promotions will be communicated when they are offered.

12. Website Use and Acceptable Conduct

You may use our Website for lawful personal purposes and legitimate business enquiries.

You must not:

• Use the Website in a way that breaches applicable law or regulation.

• Attempt to gain unauthorised access to our systems, accounts or data.

• Introduce viruses, malicious code or other harmful material.

• Interfere with the security, operation or availability of the Website.

• Use automated systems to extract Website content without our permission, except where permitted by law.

• Submit false, misleading, fraudulent or unlawful information.

• Use our Website or products to facilitate the unlawful supply of alcohol.

We may restrict or suspend access where we reasonably believe these Terms have been breached or where necessary to protect the Website, our customers or our business.

Any action we take will be proportionate to the circumstances and will not remove rights you have under applicable law.

13. Intellectual Property

Unless otherwise stated, the content on our Website, including our branding, logos, photographs, product descriptions, graphics, written materials and design elements, is owned by or licensed to Chuckle Engine Spirit Company.

You may view, download or print material for personal, non-commercial use where permitted by law.

You must not reproduce, distribute, commercially exploit, modify or republish our intellectual property without prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

If you submit material to us, such as a review, photograph or testimonial, you retain any rights you own in that material. By submitting it, you grant us permission to use, reproduce and display it for legitimate business purposes where you have authorised such use and we have an appropriate legal basis.

We will not use submitted material in a manner that unlawfully infringes your rights.

14. Reviews and Customer Submissions

If our Website allows you to submit reviews, comments, photographs or other content, you must ensure that your submissions are lawful, accurate to the best of your knowledge and respectful of others.

You must not submit content that is defamatory, fraudulent, discriminatory, threatening, infringing or otherwise unlawful.

We may moderate, decline to publish or remove content where reasonably necessary, including where it breaches these Terms or applicable law.

Any reviews or testimonials displayed on our Website should reflect genuine customer experiences. We may take reasonable steps to verify reviews and identify incentivised or otherwise non-independent reviews where required by law.

15. Third-Party Services and Links

Our Website may include links to third-party websites, payment services, delivery providers, social media platforms or other external services.

These services are operated independently and may be subject to their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent that we do not control them. However, nothing in this section excludes any responsibility we have under applicable law for our own conduct, representations or contractual obligations.

Your use of a third-party service is subject to the applicable terms of that service.

16. Website Availability and Accuracy

We aim to keep our Website available, secure and accurate, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend, update or modify the Website for maintenance, security, operational or business reasons.

We will take reasonable care when providing information on the Website and will correct material errors when appropriate.

Nothing in this section permits us to avoid responsibility for failing to provide goods or services as agreed or for any other liability that cannot lawfully be excluded.

17. Limitation of Liability

Nothing in these Terms excludes or limits any liability where such exclusion or limitation would be unlawful.

In particular, nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Breach of any legal obligation that cannot lawfully be excluded or limited.

• Your statutory rights concerning goods or services.

• Any other liability that cannot lawfully be excluded or limited.

Where you use our Website as a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to exercise reasonable care and skill, subject to applicable law.

We are not responsible for losses that are not reasonably foreseeable, or for business losses where you are using our Website as a consumer, to the extent permitted by law.

If you use our Website for business purposes, any limitations of liability will apply only to the extent permitted by applicable law and any specific written agreement between us.

Nothing in this section affects your right to pursue a claim where we have failed to meet our legal obligations.

18. Privacy and Personal Data

We collect and process personal information in connection with orders, payments, delivery, bookings, customer enquiries and use of our Website.

Our Privacy Policy explains what information we collect, why we collect it, how it is used, the legal bases for processing, how long it is retained and the rights available to you.

Please read our Privacy Policy at Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy at [Insert link to Cookie Policy].

We will process personal information in accordance with applicable data protection law.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, Website, operational practices or legal obligations.

The latest version will be published on our Website with an updated “Last updated” date.

Changes will apply prospectively unless otherwise required by law. If a change materially affects an existing order or booking, we will not use these Terms to remove rights you have already acquired.

Where necessary, we will notify affected customers of material changes and seek any agreement required by law.

20. Complaints and Dispute Resolution

If you have a complaint or concern about our products, services, Website or an order, please contact us in the first instance:

Email: ek@chuckle-engine.com
Postal address: Newton Hurst Lane, Abbots Bromley, Staffordshire, WS15 3EL.

Please provide your order or booking reference and a description of the issue so that we can investigate it.

We will aim to respond within a reasonable time and work with you towards a fair resolution.

You are not required to agree to arbitration or another alternative dispute resolution process unless a separate lawful agreement applies. You retain the right to pursue any legal remedies available to you.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, unless the mandatory laws of another jurisdiction apply.

Where you are a consumer, you may also benefit from mandatory consumer protection laws and may have the right to bring proceedings in the courts of your country of residence.

Nothing in this section deprives you of any mandatory legal protection or right to bring a claim in a court that has jurisdiction under applicable law.

22. General Provisions

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Our failure or delay in exercising a right under these Terms does not necessarily mean that we have waived that right.

These Terms, together with any applicable product-specific conditions and policies incorporated into them, form the agreement governing your use of the Website and the relevant purchase or booking.

Where a product-specific condition conflicts with these Terms, the specific condition will apply only to the extent that it is clearly communicated, legally valid and applicable to the relevant purchase.

Nothing in these Terms creates a partnership, agency or employment relationship between you and Chuckle Engine Spirit Company.

23. Contact Us

If you have any questions about these Terms of Service, please contact us:

Chuckle Engine Spirit Company
Website: https://chuckle-engine.com
Email: ek@chuckle-engine.com
Postal address: Chuckle Engine Spirit Company, Newton Hurst Lane, Abbots Bromley, Staffordshire, WS15 3EL.

Thank you for choosing Chuckle Engine Spirit Company. We appreciate your support and hope you enjoy our craft spirits and experiences responsibly.